Human Sigma by John h. Fleming PDF Download

January 23, 2024 Business

Download Human Sigma by John h. Fleming PDF eBook free. The “Human Sigma: Managing the Employee-Customer Encounter” is a great book for anyone passionate about quality service and building customer loyalty.

Description of Human Sigma by John h. Fleming PDF

The “Human Sigma: Managing the Employee-Customer Encounter” is a great book on employee and customer engagement. John H. Fleming and Jim Asplund are the authors of this book. This is a worthwhile investment of time. This business book is better than most as it presents a common sense approach. As a six sigma PR actioner and someone who is described as very process oriented, Human Sigma is a great reminder that the consistent delivery of outcome is more important than consistent adherence to process, particularly where people form the majority of the processes. Business leaders need something fresh and something new. The last thing they need is more of the same old conventional wisdom about “satisfying” their employees and their customers.

Based on solid research by The Gallup Organization, Human Sigma will appeal to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain a base of high-value customers, and improve overall business performance. It includes brain imaging research into customer’s emotional connections to the companies they love. As such, the lessons contained in the book have been tested in the real world and can be applied in many situations. Overall, it is an interesting approach to customer and employee relations.